SSE was formed in 1998 through the merger of Scottish Hydro-Electric & Southern Electric. Two years later, they acquired the Welsh Electric company SWALEC. In 2010, the company rebranded as SSE plc. It is considered as one of the big six energy suppliers.
They are the second largest supplier for Electricity in the country, partly due to originating from two or three electricity companies.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|Customer Services||0800 980 8476|
Contacting the SSE contact number helpline - and what to say when you get through to the SSE helpline team
SSE aim to resolve complaints quickly and efficiently. They will not be confrontational, rather try to find out as much about the issue as possible. They will investigate fully, address the issue with full attention and make sure you are satisfied with the conclusion before resolving matters.
Energy companies have been amongst to most criticized companies over the last decade. In that time competition has increased. It has led to energy companies like SSE being much more effective when it comes to complaints & helping the customer.
Making a complaint about SSE through the SSE telephone number
They are fully aware that making a complaint can be stressful. They aim to allow you to complain in whatever method you choose. The member of staff dealing with you will be fully trained in complaint handling will deal with your complaint. In the proper manner outlined above.
There are a number of reasons to complain about an energy company, including poor bill language, high bills, estimated bills or poor customer service. Whatever your concern might be, the customer advisor will be trained to assist in resolving the matter.
How to get what you want from the SSE customer care helpline
Don’t be nervous. Not only will be person on the other end of the line be unlikely to be confrontational, they are usually eager to help resolve matters.
If there is personal information involved, it is almost certainly the best option is SSE’s Contact Number is 0345 026 2658 because that will offer security and peace of mind.
The ‘03’ number is recommended because that will prove to be the cheapest option for most callers. Existing customers will have to pass data protection questions.
Customer dissatisfaction is always regrettable, but companies like SSE are actually keen to hear complaints. Their ethos is that every complaint & every resolution teaches the company a lesson. If the learning is achieved correctly, SSE would improve as a company, errors would be made less in the future and more customers would enjoy an excellent or satisfactory experience.
Do I need to call the SSE telephone number?
The SSE approach is that whenever a customer expresses any form of discontent, be that something minor like correcting the name of the bill payer or a more serious concern over incorrect meter readings, SSE’s customer service teams will take a note so that the issue can be escalated immediately to those who can help.
In 2015, SSE self-reported 12,900 complaints per 100,000 customers. Out of all these, only four complaints per 100,000 were accepted by the Ombudsman for further investigation meaning 99.97% of issues were resolved by SSE, in house, without customers having to ask the complaints watchdog to hold us to account. The Ombudsman is a last resort, but still these figures should give an unhappy customer confidence an issue will be resolved quickly.
Alternatives to calling SSE
In the last quarter of 2015, SSE’s customer service teams resolved 84% of complaints by the end of the next working day.
Reasons for having to complain to SSE could include, an unhappy customer has a number of routes to a speedy resolution. Usually, the best is to ring them on 0345 026 2658 as customer service representatives often want to work hard on your behalf to resolve an issue. Other routes that are becoming more popular are Twitter & Facebook. The public nature of the complaint has its positives & negatives. Everyone can see the issue, but often people choose this method because they expect the public nature will lead to a swifter resolution.
SSE Opening Hours
There are a number of ways you can contact SSE if you have an enquiry or would like to give us some feedback about their services. Their call centre(s) is open 8am to 8pm Monday to Friday & 8am to 2pm on Saturday.
They have a text phone service for the hard of hearing. The number is 0800 622839 and is available for the same hours as the main call centre.
You could contact them on Twitter and they'll tweet back with the answer to your question. This is not advisable if the issue is of a personal nature.
If you ring the Customer Service team on 0345 026 2658 in the UK, it is worth knowing that calls are charged at local rate.
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road