Since 1961 Mothercare has been apart of the UK economy and graced us with the necessities for caring for young children. Mothercare offer over 1500 stores around the UK and Europe, which includes their Early Learning Centres.
As a longstanding British company Mothercare UK is surrounded by a strong team of customer service representatives who are present both on and offline, and over the years the Mothercare customer services team has expanded its online services.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.
|Mothercare Department||Contact Number|
|Mothercare Head Office||0344 875 5222|
|Mothercare Customer Services||0344 875 5222|
Now featuring support on not only the Mothercare website, but also through Twitter and with daily updates on their Facebook page, Mothercare are now available from all angles.
The Mothercare website has a dedicated 'help' section where all of your queries can be answered by using the FAQs section which is available 24/7.
Customers of Mothercare find that the 'help' section can only help so far and that other sources of contact are required.
Getting in touch with the Mothercare customer services number
This is when contact through the Mothercare phone number comes into action.
The most common reasons for using the Mothercare customer services is because of problems caused by Mothercare themselves, either through the products they sell or the service they provide.
Many customers use the Mothercare phone number and social media points to lodge complaints surrounding missing or poor delivery services, lack of product information, rude in-store members of staff and problems with the Mothercare website.
How to get what you want from a call to Mothercare customer care
Other customers also lodge complaints about the high street and loyalty cards which many find do not offer the loyalty rewards that are expected.
The list of complaints can be endless and this is why Mothercare have employed a strong customer complaints team to deal with these issues on a day-to-day basis.
The Mothercare helpline isn't just used for complaints, but also to find out about product stock, to track orders made online, enquire about job positions at Mothercare and to enquire about upcoming offers and promotions that are online or in-store.
Reaching the Mothercare helpline and Mothercare contact number
Mothercare can be accessed online or in person, there are physical stores up and down the UK and each store is there to take care of your needs. However, like the majority of physical businesses many have online platforms, so it is much easier to switch on your computer and scroll around online for instantaneous information.
The Mothercare website, mothercare.com offers instant access to care and support which can aid in ensuring you receive the answers for your questions and queries.
Many customers find themselves accessing the Mothercare UK website to find answers to product related queries, account issues, delivery information, tracking problems and even store details.
Speaking to the Mothercare phone helpline team
However many problems that customers face cannot be resolved by simply accessing mothercare.com. This is where Mothercare's social media comes into play, and customers can tweet or direct message Mothercare on their Twitter page, www.twitter.com/mothercarehelp. The Mothercare Twitter support page is active Monday - Friday, 9am - 5pm, and does not included bank holidays or weekends.
Whether you direct message or tweet Mothercare there is an average response time of two hours.
Customers can also access Mothercare's Facebook page, www.facebook.com/mothercareuk, where information about the company can be found. Very minimal customer service support is made through the Facebook page because it is mainly used as an update page for their latest offers and information.
An alternative to social media is contacting Mothercare via email; email@example.com or by using the online support form to submit complaints, questions or queries. Contact made by using this platform tends to receive a reply within 24 hours.
Many customers find that the easiest and quickest way to contact Mothercare is by using the Mothercare contact number, 0344 875 5222. The Mothercare helpline is open Monday - Friday, 8am - 8pm, Saturday 9am - 6pm and Sundays 9am - 5pm.
At Mothercare calls are answered as quickly as possible, and team members are there to provide assistance to all customers with care and attention, even if it is a complaint that is being made.
Speaking to the Mothercare contact number team
A last and possibly a final resort to contacting Mothercare UK is via post. Customers and potential customers are able to write to Mothercare in order to address more personal issues or more serious complaints that are too lengthy to talk about in person.
Mothercare endeavour to reply to all written mail as soon as possible but customers should leave contact telephone numbers and/or email addresses for much faster responses.
As a customer of Mothercare if you find that you are unhappy with how the Mothercare customer services team have dealt with you, then your complaint can be escalated by asking to discuss the issue further with a senior member of management, or alternatively a letter can be written to the head of Mothercare customer services.
Mothercare Opening Hours
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
Mothercare Head Office contact postal address
Cherry Tree Road