ESA contact number – 0870 186 5252

Employment and Support Allowance (ESA) is for people that have a disability or illness that makes them unable to work.

The DWP, (Department for Work and Pensions), work with the ESA and help people get back into the workforce.

DWP ESA will support people who are unable to work, not only financially, but by providing a system to gradually introduce them back to work of some or full capacity.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

Employment and Support Allowance0345 608 8545

When a person has lost the ability to work the Government will pay a support benefit. People in these situations need to have a ‘Work Capability Assessment’ (WCA). When that has been processed DWP ESA will access the claim.

Phoning the ESA contact number to get the assistance you desire​

To make an eligible claim for the benefits a person would need to call the ESA telephone number: 0800 055 6688, or use the textphone: 0800 023 4888 to contact ESA.

For Welsh speaking people the ESA contact phone number is: 0800 012 1888.

After a claim has been lodged with the Employment and Support Allowance services and the claimant is not satisfied with the outcome. He or she can them make a complaint.

They can choose to either call the ESA helpline: 0808 800 0082 or textphone: 0808 800 0084 or call ESA support at customer service: 0800 055 6688.

How to get the help you need from the ESA helpline​

People are well within their rights to make a complaint if they are dissatisfied with any responses they may get from ESA support or ESA helpline.

If the person thinks that their claim is being badly managed, they should make mention of it and ensure that it is looked into by DWP ESA. This could help sort out any management problems and therefore make it easier for others not to go through the same ordeal.

The ESA contact number for people with hearing problems is: 0800 328 3419.

Contacting the ESA Phone Number With Any Complaints

Some people find information that they get from ESA inaccessible. They will have to call ESA to make a complaint. The information they have missed could be important for all or part of their claim.

When a person believes they are being unfairly treated either because of a disability or not getting satisfactory answers with an issue, that person would need an ESA contact number to call: 0800 085 6318

If a person that puts in a claim to access benefits, and then believes that they are being discriminated against, need to contact ESA so he or she can proceed with a formal complaint. This will not interfere with any future claims the person puts forward.

Why should I telephone ESA? Will the DWP helpline staff help?​

An ESA telephone number is easy to find regarding whichever area of the organization a client needs to contact. In particular if a complaint needs to be processed and guidelines need to be followed, a client will be asked how they wish to proceed. Either this ESA phone number: 0345 604 3719, or this ESA phone number: 0345 606 0265 will connect the client with help for their complaint.

When a person is happy to call ESA to try to resolve the issue or problem over the phone, a satisfactory outcome will be the aim for both parties.

Are there alternatives to calling the ESA telephone number?​

If a person chooses an ESA contact phone number to call because they are dissatisfied with an investigation into their dilemma, they might get asked if they would prefer their complaint to be sent to the Director General of Operations for the Department of Work and Pensions. They would most likely get a response back within 15 days if they prefer that option.

Other options for clients are to go to would be the Employment and Support Allowance website (, or their Twitter account (

Find the ESA number you need to telephone their UK call centres

More complaints that disabled and sick people have when they try to access benefits are that staff can be unreasonable about the answers they have given on the forms they have to fill out. They may also have not received the appropriate notification on a meeting they need to attend or the details are incorrect or even irrelevant.

Any complaints can also go to a free independent case manager, , if a complaint is about the WCA the number to call is: 0113 2309175.

Plenty of complaints are about a venue they need to attend being too far away. Within an hour and a half is ok for some but could be a struggle for others. These clients should be given consideration and offered a location within their capabilities of getting there.

Get the assistance you need from the ESA telephone number team​

To be left sitting in a waiting room for an unreasonable amount of time isn’t much fun for anyone, however, a person with a disability or illness could have serious repercussions. If they are left for very long periods of time in one spot they might be in a considerable amount of pain.

Complaints are also made when a claimant’s partner, friend, companion or helper, is excluded from an interview or any other process that person might have to endure.

There are many unsatisfactory resolutions to problems that occur when dealing with providers of benefits for the disabled and sick. The process should be a lot more 'user friendly' and clients are encouraged to get together and visit a MP or ombudsman in the area. This could get a much better service a better help where it is needed the most.

ESA Opening Hours

DayOpening Hours
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
9am - 6pm

Department for Work and Pensions head office contact address

Department for Work and Pensions
Caxton House,
Tothill Street,
United Kingdom.